Worldwide Shipping
Complimentary Express Delivery. Fully Insured. Signature Required.
Complimentary Express Shipping
Professional Delivery to Your Door, Anywhere in the World
At HAC Hermes, shipping is complimentary worldwide on all orders. We understand that when you invest in a handmade luxury bag, the delivery experience should match the quality of the product itself.
"Every shipment is fully insured from our workshop to your door. We ship via DHL and FedEx Express overseas, Monday through Friday, ensuring your investment arrives safely and swiftly."
We handle customs clearance on our end, though local duties and custom charges remain your responsibility as required by international law. A direct signature is required upon delivery to ensure security.
Delivery Timeline
What to Expect After Your Order
Order Processing
1-2 DaysYour order is carefully prepared, quality-checked, and packaged with authentic Hermès materials including orange box, ribbons, and all accessories.
In Transit
5-13 DaysExpress shipping via DHL or FedEx with full tracking. Transit time varies by destination country, with most deliveries arriving within 7-10 business days.
Delivery
Total: 7-15 DaysDirect signature required at your provided address. You'll receive tracking updates throughout the journey and delivery notification.
Shipping Details
Everything You Need to Know
Full Insurance Coverage
All shipments are fully insured for the complete value of your purchase. In the unlikely event of loss or damage during transit, you are completely protected.
Insurance covers:
- Loss in transit
- Damage during shipping
- Theft or mishandling
- Full replacement guarantee
Real-Time Tracking
Once your order ships, you'll receive a tracking number via email. Monitor your package's journey in real-time through DHL or FedEx online tracking systems.
You'll receive updates for:
- Package dispatch
- In-transit checkpoints
- Customs clearance
- Out for delivery
Shipping Partners
We partner with the world's leading express couriers to ensure reliable, professional delivery to your door.
Our carriers:
- DHL Express: International standard
- FedEx Express: Overseas shipments
- Special Courier: High-value orders ($10,000+)
- Monday-Friday: Dispatch schedule
Customs & Import Duties
Understanding International Shipping Requirements
Customs Clearance
HAC Hermes handles customs clearance on our end. We prepare all necessary documentation and manage the export process from our location, ensuring your package clears our customs efficiently.
This includes:
- Export documentation
- Commercial invoices
- CITES certificates (exotic leathers)
- Customs declarations
Your Responsibility
Local duties and custom charges are your responsibility. These fees are determined by your destination country's customs authority and vary by location, product value, and local regulations.
Potential charges:
- Import duties (varies by country)
- Value-added tax (VAT)
- Customs processing fees
- Local handling charges
What to Expect
Your local customs office will assess any applicable duties based on your country's import regulations. The courier will typically collect these fees before final delivery.
Important notes:
- Fees vary significantly by country
- Courier collects on customs' behalf
- Payment required for delivery release
- Contact local customs for estimates
Premium Courier Service
Enhanced Security for High-Value Orders
For purchases of $10,000 or more, we automatically upgrade to our premium courier service with enhanced security protocols and white-glove delivery.
$10,000+Special Courier Service Activated
Enhanced Security
Dedicated courier with advanced security protocols and real-time GPS tracking throughout delivery.
Personal Courier
Assigned courier contacts you directly to schedule convenient delivery time and confirm details.
Direct Communication
Receive courier's direct contact information for seamless coordination and real-time updates.
White-Glove Service
Professional presentation and careful handling ensuring your luxury purchase arrives pristine.
Signature Required
Protecting Your Investment
Direct Signature at Delivery
For your security and peace of mind, all HAC Hermes shipments require a direct signature upon delivery. This ensures your luxury purchase is received personally and prevents unauthorized access or theft.
What this means:
- You (or authorized recipient) must be present to sign
- Courier will not leave package unattended
- Multiple delivery attempts if you're unavailable
- Option to schedule redelivery or pickup at courier location
- Photo ID may be required for high-value shipments
Worldwide Coverage
We Ship to Every Corner of the Globe
North America
USA, Canada, Mexico
7-10 DaysEurope
UK, EU, Switzerland, Norway
7-12 DaysMiddle East
UAE, Saudi Arabia, Qatar, Kuwait
8-12 DaysAsia-Pacific
Australia, Japan, Singapore, Hong Kong
7-10 DaysSouth America
Brazil, Argentina, Chile, Colombia
10-15 DaysAfrica
South Africa, Nigeria, Kenya, Egypt
10-15 DaysDon't see your country? We ship worldwide. Contact us to confirm delivery to your location.
Shipping FAQ
Common Questions Answered
Yes, shipping is complimentary on all orders to any country worldwide. There are no hidden fees or minimum purchase requirements for free shipping.
Delivery typically takes 7-15 business days depending on your location. Most destinations receive packages within 7-10 days. We provide tracking so you can monitor progress in real-time.
Since signature is required, the courier will make multiple delivery attempts or leave a notice for you to schedule redelivery or pick up at their local facility. You can coordinate directly with the courier using your tracking number.
We handle customs clearance from our end, but local duties, taxes, and customs charges at your destination are your responsibility. These fees vary by country and are set by your local customs authority.
Yes, all shipments are fully insured for the complete purchase value. In the rare event of loss or damage during transit, you're completely protected with full replacement or refund.
Contact us immediately if you need to change your address. We can update it before shipment. Once the package is in transit, address changes must be coordinated directly with the courier.
No, due to signature requirements and insurance protocols, we can only ship to physical street addresses. P.O. boxes and postal codes are not accepted.
Ready to Experience Luxury Delivery?
Complimentary worldwide shipping. Fully insured. Professional delivery to your door. This is the HAC Hermes standard.